Key Highlights
- Virtual care services are now available through Walmart’s Better Care Services platform.
- Customers can access urgent care, dermatology, and nutrition support.
- Walmart continues building healthcare access through outside providers.
Walmart has added Teladoc Health to its Better Care Services platform, bringing the company’s virtual healthcare services to the retailer’s growing digital health marketplace.
Launched in January 2026, Walmart’s Better Care Services platform gives customers access to a network of third-party telehealth providers for urgent care and behavioral health. The platform also includes LillyDirect, Eli Lilly’s digital healthcare service for chronic disease management and medication delivery.
The broader goal, according to Walmart, is to make healthcare easier to navigate by creating what Leslie Fletcher, vice president of growth and partnerships for Health & Wellness at Walmart, previously described as a “one-stop wellness destination.” Speaking earlier about the platform, Fletcher said customers should be able to move “from guidance to care and then choose to return to Walmart for all their post-diagnosis needs.”
The partnership with Teladoc marks another step in Walmart’s evolving healthcare strategy, which looks noticeably different from its earlier push into operating its own care services. Walmart previously shut down its virtual healthcare business along with 51 health centers, citing what it called a “challenging reimbursement environment and escalating operating costs.”
Through the new collaboration, Walmart customers can access Teladoc Health’s virtual care services for a cash-pay price of $89 per visit. Services include treatment for common conditions such as sinus infections, colds, and pink eye, along with dermatology and nutrition support. Prescriptions from appointments can be sent to a pharmacy, including Walmart locations.
“Walmart is where millions of Americans already go for everyday needs, and now, getting care from Teladoc Health can be part of that same experience,” said Kelly Bliss, president of U.S. Group Health at Teladoc Health. “By removing friction and meeting people where they are, virtual care becomes something people choose first, not just something they can access.”
Partnership Comes After Mixed Quarter for Teladoc
The Walmart collaboration arrives shortly after Teladoc reported mixed first-quarter 2026 results. The company posted $613.8 million in revenue, down 2% year over year, alongside a net loss of $63.8 million. Revenue from its BetterHelp mental health business fell 9% from Q1 2025 to $218.4 million.
Even so, CEO Chuck Divita said the company remains focused on “execution across our strategic priorities, including key investments in product innovation, technology, and our clinical model.”
For Teladoc, partnerships with companies like Walmart, Amazon, and Instacart are becoming an increasingly important way to simplify how consumers access healthcare.
